Support & Promise
We provide chemical substances for analysis. Not for human consumption!
This shop is maintained by the same team as www.1plsd.de. We are active and legit since 2015.
All our products have the chemical name printed on them, we do not and will not offer alternative package/product layouts.
We ship worldwide, UK included. However, we do not ship our products to Russia and some other states.
We are active as the products provided by us are legal in Germany. The new German Psychoactive Substances Act (NpSG) does not include our products. BtmG and AMG, as well as foreign legislation is not applicable on our services.
We use discreete standard carton envelopes (similar to Amazon cartons) or white letter envelopes and we do not print any information about our website or the products inside on them.
Please, check your spam-inbox. As of reasons of security we use anonymous email-servers located in foreign countries. This may cause email delivery to spam-inboxes in some cases.
Bank transfer will be enabled soon, therefore the answer will be “yes", as long as it is a standard bank transfer.
In most cases this is not a problem, as we can assign your payment to your order by searching for your name. If you used someone elses bank account to transfer funds and did not receive a shipping confirmation even after 48h, please contact our support and provide the IBAN of the bank account you transferred funds from
By law, within EU bank transfers have to be processed on the next day. If you paid after opening hours of your bank transfer takes one day more.
We accept payment by Cash On Delivery (Germany only) and Bitcoin payment. We are planning to add additional payment methods soon.
As of terms and conditions of Paypal we are not allowed to receive payment for the products we provide. We already tried to offer that payment method in the past, but our Paypal account has been closed after a while.
Orders are dispatched on the day we receive payment. As of bad experiences in the past we cannot accept screenshots as proove of payment.
In case we receive payment before 13PM Monday to Friday, your order will be dispatched the same day. All orders placed and paid during the weekend will be shipped on Monday.
Your order will be re-shipped after 7 days (Germany), 14 days (EU) or 21 days (international). This will be repeated until you receive your order. All orders are dispatched tracked, so that you and us can see if you still did not receive your order.
Orders are dispatched on the day we receive payment. To most EU countries shipping takes 3-4 days. To some regions in far away countries shipping can take up to 14 days. You can check that for your county on here. Click the button “Laufzeit" and choose your country in the list.
In general your local post will keep them for 7 days in their office before sending them back. Please, keep in mind that for reasons of security we do not receive orders you did not pick up.
We start sending shipping confirmations daily from ~20:00 (CEST).